Although the basic role of claims professionals has changed remarkably little in the last 25 years, technology has created significant opportunities to improve nearly every part of the process. At Claimstream, we believe that the most important role of technology is not to replace people; it’s to support them.
Our team members have combined VOIP phone systems with corporate extranets and a post-geographic view of the workplace to create highly efficient claims programs. At the same time, we realize the importance of constantly reevaluating, updating and eliminating any process that is no longer adding value.